FAQ — Leathercraft Tools, Orders & Shipping
Welcome to Hideout Craft
Your trusted partner for high-quality leatherworking supplies.
Frequently Asked Questions
Find answers to your most pressing questions here.
Professional leathercraft tools and premium supplies — pricking irons, skiving knives, adhesives, thread, edge finishing products and more. Everything is chosen for real workshop use, not just to fill a catalogue.
Yes. The range runs from entry-level essentials — basic stitching irons and awls — through to the tools more experienced makers reach for. Wherever you are in the craft, there’s a sensible starting point here.
We choose products carefully for leathercraft use, and many are tested or used in our own workshop before being added to the range. We stock trusted brands like Kevin Lee and Fiebing’s, along with carefully selected consumables, so you can rely on durable, practical products.
At the moment we focus on serving customers across the UK, offering fast and reliable nationwide delivery. This ensures makers can access leathercraft supplies UK-wide without delays.
Yes. You have 14 days from delivery to change your mind, plus a further 14 days to send the item back for a refund. If something arrives faulty, damaged or incorrect, contact us within 30 days and we will arrange a replacement or refund. Full details are in our Refund and Returns Policy.
Bladed tools are age-restricted by law. Where this applies, delivery uses an age-verified courier service that confirms the recipient’s age at the door, and you may need to complete a quick online age check before dispatch. If you have a Hideout Craft account, this check is stored for up to 12 months so you won’t need to repeat it on future orders. Full detail is in our Shipping Policy.
Yes. Certain items — including hazardous or solvent-based adhesives and finishes — can only be sent using a secure tracked courier, regardless of order value. This is shown clearly at checkout for any order containing these items, and someone needs to be available to sign for the parcel. Full detail is in our Shipping Policy.